Titre du poste: ICT Service Officer

Description de l'offre:

As ICT Service Desk Engineer, you are responsible for the support of our ICT Systems, of all our sites. You focus on offering all-round ICT services to the users at our client's company and on the follow-up of incidents. Furthermore, you are involved in general ICT projects for the business.

You report directly to the ICT Service Desk Supervisor.

In this position with a lot of variety, your key responsibilities are:

- You are the first point of contact for various ICT questions and you support all of our client's users (through phone or ticketing system); such as installations of software, trouble shooting, management of incidents and issues, management of devices (Microsoft + Mac), etc. Doing so, you bring added value to the users of our client's company.

- You are part of the first line Service Desk Team: you analyse incidents and resolve them. If necessary, you transfer the issue/incident to the second line Service Desk Engineer.

- You are responsible for networking, patching, monitoring, etc. and for the set-up and management of our hardware, laptops, mobile devices, etc.

- You are responsible for user management.

- You contact our external partners and, if necessary, support the troubleshooting of issues with them.

- You follow up on procedures and make sure the documentation is correct. Doing so, you share information with your colleagues and ensure the knowledge and services of the ICT department.

- You are involved in general ICT projects for the business, and take the lead in your own ICT projects.

What we offer

Work within a company with a vision: a vision of a world where more of what we eat comes directly from plants – planet friendly, sustainable and healthy.

Our client's successful voyage of discovery started over 35 years ago with naturally nutritious soya, turning it into plant-based alternatives to milk, yoghurt, cream and margarine, so that anyone and everyone could enjoy delicious plant powered foods. Now almond, hazelnut, rice, oat and cocos drinks have just been added to our ever-growing list. Our client is still exploring, innovating and growing!

The ICT Service Desk Engineer will have a key role in this growth scenario. You have the chance to work within an A-brand company with headquarters in Ghent.

Next to an attractive salary package, our client offers a young and dynamic company culture with a lot of career opportunities and opportunities for personal development.

About you

- You hold a Bachelor Degree in ICT. A first experience in a similar position is an asset.

- It goes without saying that ICT is your passion.

- You have a broad knowledge of several ICT systems and applications, such as Microsoft (Windows, Office), Active Directory, Networking, etc. Knowledge of SAP and Mac is a plus

- You have a strong service and client oriented mindset.

- You are a true team player: you share information and your knowledge with your colleagues and help them if needed.

- You respect procedures and methodologies, since you understand that they are needed for tracking and gathering of information.

- You have good communication skills, and are fluent in English and Dutch (French and German are assets).

- Accuracy is part of your nature. You are well structured, able to set priorities and are stress resistant.

Nom de l'employeur: PEAK6

Adresse de l'employeur:
PEAK6, Beversesteenweg 576 , 8800 ROESELARE, BELGIE

Forme de contact: Thomas Doutreligne

Job description courte: Techniciens en électronique

Pays: Belgique

Région: Arr. Gent

Durée du contrat: Indéterminée

Type de contrat: Temps plein

Expérience: Non requise

Source d'offre d'emploi: VDAB, Services publics de l'emploi, Belgique

Comment faire une demande: Telephonez à l'employeur